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Claims

10 articles on claims.

LatestClaims CAT Surge Mode: Running Event-Driven Claims Operations at Scale 6 Oct 2026 · 6 min read Read the article

Claims CAT Surge Mode: Running Event-Driven Claims Operations at Scale When a hurricane, wildfire, flood, or hailstorm hits, claim volumes jump overnight. A practical playbook for carriers and TPAs to switch into CAT surge mode: pre-event readiness, surge intake, triage, flexible capacity, proactive communication, and event coding for reinsurance. Parvind Dutta · 6 Oct 2026 · 6 min read

Claims General Average, Faster: Automating Marine Claims Adjustment When a shipowner declares general average, cargo insurers, brokers, and adjusters face a flood of security requests, invoices, and bills of lading. How marine claims teams can automate the document-heavy parts of GA while keeping adjustment judgment with the experts. Parvind Dutta · 6 Oct 2026 · 6 min read

Claims FNOL Automation Claimants Don't Hate: Designing Intake Around the Worst Day First notice of loss happens on a policyholder's worst day. How to automate FNOL so it feels faster and more human — not like a form, a bot, or a maze — while giving adjusters cleaner claims. Parvind Dutta · 6 Oct 2026 · 6 min read

Claims Connected Claims: Keeping Intake, Review, and Action in One Flow Claims slow down in the handoffs between intake, review, and action. How carriers and TPAs connect those stages into one continuous, evidence-linked workflow — without replacing the claims system. Parvind Dutta · 6 Oct 2026 · 5 min read

Claims Insurance Claim Status Automation: Design to Deployment A practical blueprint to ship claim status transparency fast—and safely. Chris Illum · 1 May 2026 · 3 min read

Claims Solving the Claims Talent Crunch with AI-Augmented Workflows How claims leaders can use AI-augmented workflows to relieve adjuster burnout, protect quality, and build a more resilient talent model. Parvind Dutta · 17 Apr 2026 · 6 min read

Claims Designing FNOL Playbooks for Specialty Claims How specialty insurers can design AI-first FNOL playbooks that cut intake friction, speed triage, and protect trust. Parvind Dutta · 15 Apr 2026 · 7 min read

Claims Broker Portals That Win Claims: From Status Pages to Shared CX How modern broker portals turn faster claims, better support, and shared data into retention and profitable growth. Parvind Dutta · 13 Mar 2026 · 6 min read

Claims API Patterns for AI Claims Copilots on Legacy Cores How to integrate AI claims copilots with legacy cores using APIs and events without losing control or explainability. Parvind Dutta · 24 Feb 2026 · 6 min read

Claims FNOL Automation for Specialty Insurers: ROI You Can Prove A practical, compliant guide to FNOL automation that speeds specialty claims and proves ROI. Parvind Dutta · 24 Jan 2026 · 5 min read