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LatestModernization Zero-Downtime Core Modernization: Strangling the Legacy Core Without Stopping the Business 6 Oct 2026 · 7 min read Read the article

Underwriting Automated Underwriting Executives Can Sign Off On: Controls, Authority, and Evidence Automated underwriting only scales when the chief underwriting officer, risk, and compliance can stand behind it. A control framework for authority limits, referral rules, evidence, and monitoring. Parvind Dutta · 6 Oct 2026 · 6 min read

Claims FNOL Automation Claimants Don't Hate: Designing Intake Around the Worst Day First notice of loss happens on a policyholder's worst day. How to automate FNOL so it feels faster and more human — not like a form, a bot, or a maze — while giving adjusters cleaner claims. Parvind Dutta · 6 Oct 2026 · 6 min read

AI Governance Audit-Ready AI Explainability for Insurers: What Regulators and Claimants Need to See Explainability isn't a model feature — it's an operational capability. What different audiences need explained, how to build decision records by design, and how to make AI in claims and underwriting audit-ready from day one. Parvind Dutta · 6 Oct 2026 · 6 min read

Claims Connected Claims: Keeping Intake, Review, and Action in One Flow Claims slow down in the handoffs between intake, review, and action. How carriers and TPAs connect those stages into one continuous, evidence-linked workflow — without replacing the claims system. Parvind Dutta · 6 Oct 2026 · 5 min read

AI Governance Board-Ready AI Metrics: What to Report Quarterly A CFO/CIO-ready template for quarterly AI value, reliability, and risk reporting. Chris Illum · 3 Jun 2026 · 3 min read

Customer Operations Enterprise CRM 2025: AI-Powered Systems That Actually Deliver What’s changed in CRM: real-time, consent-aware decisioning that moves revenue and retention. Chris Illum · 2 Jun 2026 · 4 min read

Underwriting Underwriting Workbench: Document Automation at Scale A pragmatic guide to AI-assisted underwriting at scale. Chris Illum · 1 Jun 2026 · 4 min read

Modernization From RPA to Agentic Automation: A Safe Migration Playbook A pragmatic guide to evolve from RPA to AI agents—safely, measurably, and without downtime. Parvind Dutta · 13 May 2026 · 5 min read

Claims Insurance Claim Status Automation: Design to Deployment A practical blueprint to ship claim status transparency fast—and safely. Chris Illum · 1 May 2026 · 3 min read

Claims Solving the Claims Talent Crunch with AI-Augmented Workflows How claims leaders can use AI-augmented workflows to relieve adjuster burnout, protect quality, and build a more resilient talent model. Parvind Dutta · 17 Apr 2026 · 6 min read

Underwriting ACORD Form Automation for Underwriting Teams How underwriting teams can automate ACORD forms with evidence-linked AI while lifting speed, accuracy, and auditor trust. Parvind Dutta · 16 Apr 2026 · 5 min read

AI Governance The Moment AI Became a Strategic Risk Factor for Insurance Anthropic's Mythos marks a pivotal shift in AI from a productivity tool to a significant security risk, reshaping the insurance landscape and risk models. Parvind Dutta · 16 Apr 2026 · 7 min read